We were able to improve ROAS by 325% within the first 60 days and climbing even further with sales improving into the 4th Quarter as we have the new structure in place and figuring out how to improve the ROAS on the front end even further.


Sales are up 35% in the last 60 days.

3
ROAS

The Challenge

This client came to me after going through 2 agencies with unsuccessful results. The owner had issues discovering how to drive more results from their paid advertising efforts. They were getting a lot of people adding to cart and initiating checkouts, but not actually purchasing.


Their main objectives are to drive a more successful return on ad spend on the front end, but also needing to increase customer retention from the sales that came in so they were more profitable on the backend as well.


We implemented a new campaign structure to generate better results as well as helping to work on retaining and cross-selling campaigns that would drive a better LTV for the brand as well as new creative and audience testing as well.

The Process

My main focus was to focus first on getting the ads breakeven and profitable on the front end. I did this by implementing a new campaign structure with the FB/IG ads and building out new creatives and new audiences to target with our campaigns. We also figured out what was our max allowable cost per acquisition cost was and worked the numbers back from that to figure out what the max we were willing to pay for conversions was.


After that we focused on increasing 60 day LTV and creating campaigns across advertising, email, and SMS to drive more sales after the initial purchase.

The Solution

We were able to improve ROAS by 325% within the first 60 days and climbing even further with sales improving into the 4th Quarter as we have the new structure in place and figuring out how to improve the ROAS on the front end even further.


Sales are up 35% in the last 60 days.

Skills Used

Paid Ads,Paid Ads

Industry

Style & Fashion

Results by the numbers

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2

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How did we get these results?

With Our Process = Test. Analyze. Tweak. Scale.


PROBLEM:The brand was new to Facebook advertising and had never run Facebook ads before. They had a Facebook page and posted to it occasionally. They wanted to increase sales by tapping into a new digital marketing channel.



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Andrea joined Fellow as the Director of DTC eCommerce - a Series B, coffee gear startup in San Francisco. She led the eCommerce B2C business, responsible for the P&L, eCommerce marketing and website product roadmap.


When she joined, the team has experienced some success with the first year of the pandemic, due to people investing in their home coffee brew bar. The challenges she faced were: there was no eCommerce team, no growth strategy, limited resources and budget, few business processes + low cross-team cohesion.


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