I was able to grow new customer 30 day repeat order rate from 7.7% to 9.1%.
I was brought on board as the CRM/Campaign Manager and was in charge of revamping and enhancing the customer lifecycle. Our data lived in various systems so it was figuring out a way to enhance the programs using data.
I worked with Analytics to get the data needed so I could implement the new workflows.
I was able to grow new customer 30 day repeat order rate from 7.7% to 9.1%.
Email Marketing
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Kings of Diamonds is a busy and successful ecommerce diamond merchants in Hatton Garden, London. KOD had been running Paid search across GoogleAds and Google Shopping for over six months before reaching out to Delta Marketing.
The paid search campaigns were delivering a positive ROAS but results fluctuated by month and were too unpredictable to enable the business to plan customer numbers and work loads

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