• Grew average order value (AOV) YoY +22% and conversion rate by +15% from launching a new website design plus designing and rolling out new product features like cart upsell, variant chooser for bundles and product page upsell.
  • Achieved +83% YoY revenue growth (above industry average +30%) while achieving positive gross profit and positive contribution margin through a mix of UX/UI + conversion rate optimization, and earned and paid marketing strategies.


The Challenge

Andrea joined Fellow as the Director of DTC eCommerce - a Series B, coffee gear startup in San Francisco. She led the eCommerce B2C business, responsible for the P&L, eCommerce marketing and website product roadmap.


When she joined, the team has experienced some success with the first year of the pandemic, due to people investing in their home coffee brew bar. The challenges she faced were: there was no eCommerce team, no growth strategy, limited resources and budget, few business processes + low cross-team cohesion.


The Process

  • Full discovery involving analytics deep-dive, audit of business and customer pain points, identification of growth sources and new opportunities, customer diary studies and customer journey mapping, x-team collaborative planning and strategy and buy in, alignment to goals , execution, testing and measurement with efficient communication throughout the process.


  • Full management of the customer funnel from awareness to repeat purchase (acquisition and retention), using paid marketing, owned traffic sources and marketing, and direct mail to drive conversion, profitable ROAS and AOV growth. 


  • Oversight of design and implementation of a website redesign, which in Q4 2021, grew AOV YoY +22% with conscious upsell, cross-sell, solution based bundle, and tiered promotion strategies. Overall in 2021, she grew AOV +17%. These new features were the result of her 8 years+ experience directing designers and 2 years+ working with Shopify Plus. 


  • At Fellow, she also had responsibility for 9 months included overseeing Fellow’s Amazon marketplace business (Seller central, FBA) where she led her team’s efforts to improve Amazon ASIN listing rankings (Amazon SEO), product conversion (from 5.5-6% to 7%+) and acquisition marketing to achieve YoY +80% growth.

The Solution

  • Grew average order value (AOV) YoY +22% and conversion rate by +15% from launching a new website design plus designing and rolling out new product features like cart upsell, variant chooser for bundles and product page upsell.
  • Achieved +83% YoY revenue growth (above industry average +30%) while achieving positive gross profit and positive contribution margin through a mix of UX/UI + conversion rate optimization, and earned and paid marketing strategies.


Skills Used

Web Development,Web Development,Content Marketing,Marketing Strategy,Paid Ads,Paid Ads,Google Shopping,CRO,Email Marketing,Marketing Strategy,Paid Ads

Industry

Home & Garden

Results by the numbers

See what Mayple
can do for you

Put your e-mail in and we'll arrange a consultation call for you

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

More Case Study

2

ROAS

American Atelier

American Atelier came to me seeking to push sales. They were running a unusual strategy of looking for low cost bids as a means to keep ACOS low but they were missing on potential sales with low impressions built on a strategy based not on winning but saving money.

0.78

ROAS

Momondo

Meta search that was disrupting the industry by offering special deals and global reach partnerships.

Momondo had received a $30M investment to scale up their business globally.

They had defined target growth goals for specific markets where opportunity had been identified.

Launched different products to the market such as flight search, hotel search, car rental and packages.

They also launched an app and a newsletter as a way to reengage with the audience.

Gryphon House

The client had paused emails for several months as they were having issues migrating to a new platform.


Helped this brand migrate from Bronto to Salesforce Marketing Cloud.


I setup new Customer Journeys, developed a content strategy and calendar and started managing ongoing campaigns.

29.47

ROAS

Filti

Filti provides nanotechnology-patented HVAC filters and N95 facemasks. They were looking to gain a broader reach and achieve higher sales.

The Mad Potter

Join us on a journey into the world of small business marketing, where a unique paint-your-own pottery studio, The Mad Potter, faced challenges with their email marketing strategy. As a one-person marketing team, their Marketing Manager embarked on a quest to enhance engagement, improve metrics, and sustain growth. Discover how partnering with Mayple transformed their email marketing approach, making it more personalized and effective, ultimately leading to increased open rates and confidence in their marketing efforts. This is the story of The Mad Potter, a testament to the power of strategic collaboration with Mayple.

Select Software Reviews

:Unleash your marketing potential with Mayple and embark on a journey to amplify your business's reach and engagement. SSR, a leading authority in tech reviews for the HR, recruitment, and PeopleOps landscape, encountered unique challenges in their email marketing strategy. As the Senior Content Marketing Editor, they needed to address audience engagement and reporting hurdles. This is the story of SSR, a testament to how a strategic partnership with Mayple enhanced their email marketing approach and boosted their KPIs.

Top Rank Soccer Academy

Top Rank Soccer Academy, led by the dynamic Senior Coach and Marketing Director, caters to young soccer enthusiasts aged 3-17. Offering classes, private lessons, teams, and summer camps, the academy needed to optimize its email marketing approach.

Crafting Jeannie

In this enlightening case study, we embark on a journey with Crafting Jeannie, a dynamic provider of printable products tailored to early education. Crafting Jeannie sought to revolutionize their email marketing strategy through a strategic partnership with Mayple, a pioneering marketing management platform. By leveraging Mayple's expertise, Crafting Jeannie tackled critical challenges, rejuvenated their email marketing practices, and achieved impressive results. This case study highlights substantial improvements in KPIs, particularly in open rates and click rates.