
Eno is a great brand, with so much potential to become an even bigger player in the outdoors space. However, they are budget strapped. Even by creating advertising campaigns that generated an 8X return and requesting to use some of that return to increase budgets, I am only allowed to spend a limited amount - further hindering our potential results. Eno also takes an incredibly long time to make decisions or turn projects around (again, because of budget and other issues). I started working with them in May 2020, but wasn’t able to launch our first campaign until November.
I was hired as a freelance Paid Social Strategist to generate awareness of the ENO brand in May 2020. A blogging agency was managing their ads at the time, so I first performed an ad account analysis and gave my recommendations for improvement and to scale revenue.
After learning about their business, industry, and products to push, I developed a customized strategy and execution plan to launch in Q2. The plan covered audiences and budgets from the campaign to ad set level, copy and creative recommendations tailored to play into the height of the Coronavirus, errors and violations to fix within the pixel and catalog, and long-term opportunities to improve paid social measurement and attribution.
Due to circumstances on the ENO side I was not able to execute my plan and begin testing until Q4, but I later built and set up all the campaigns and ads. During the Q4 campaign, I monitored performance and made optimizations with budgets, settings, and ads, to ensure success. Not only did the campaign generate an incredible amount of attention and positive organic response, but it helped sell out a product ENO launched and wanted to promote over the holidays.
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This customer was running lead generation campaigns that fed the leads into their custom-built CRM, to be contacted by call centre staff. The call centre reps would then convert the leads into sales over the phone, sometimes over several calls. That data would go into the CRM also, but not connected to the original lead. Leads came in via website forms as well as phone calls, so tracking inbound phone call leads was essential as well. They had a call tracking system built by a previous agency that they needed to migrate away from.
The challenge was to be able to feed sales data back into Google Ads so that the campaigns could be optimized to the actual revenue, as opposed to just the CPL. The call tracking also needed to be migrated to another platform.

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