
After improved from month to month the results and increasing our audience, the results were "exploded" at the end of the year in the Black Friday of that year and the customer was very pleased from that year.
Although we had good results - we tried find ways to get it improve.
After analyzing the different campaigns on the ads manager that were running, I test what was working better and what's not, added new ad sets and creative I asked from the client and managed to improve the results.
After improved from month to month the results and increasing our audience, the results were "exploded" at the end of the year in the Black Friday of that year and the customer was very pleased from that year.
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In 2020 I took on paid media, when I took over we were running traffic campaigns, we had not installed tracking on our menu site and couldn't run conversion campaigns. I first worked to set up proper tracking and pass that data to our facebook account. Next I built out a strategy and ran it past our CEO. In the next 3 months I took our roas from .5x to an average of 6x.
I have worked for Pei Wei since 2018 as a lead creative. Working on every creative touch point for the brand. Including email, website, billboards, campaigns, packaging, menus, in-store signage etc.. Being the sole creative for a mid sized company with 150 stores, I've always had to look for ways to increase efficiency and streamline our processes.
Woulvestuff reached out to us because they were trying to find a better way to use their existing chatbot. The store had a chatbot referring customers to the website from Facebook and inviting people to join a mailing list, according to the client, that list is responsible for 40% of the sites income.
the main challenge was that the client wanted to use the same chatbot for the website and Facebook, we had to do something that will provide a reason for new and returned users to engage with the chatbot and give their emails to join the community.

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