About
Join us for a bold discussion that challenges the very foundation of how Customer Success is managed in today’s SaaS world. In this panel, moderated by Jay Nathan, we’ll dive into the new frontier of Customer Revenue and explore whether traditional CS models can still deliver in a landscape where generating revenue from every single customer is crucial for growth.
Our expert panelists—Kim Peretti (CCO at Klaviyo), Meenu Agarwal (Independent Director and SaaS Executive), and Mary Winfield (COO and Customer Excellence Leader)—will share their insights on how SaaS companies can innovate their customer success strategies to unlock new revenue streams and maximize retention.
This conversation will push you to rethink the outdated approaches and inspire you to explore cutting-edge ways to leverage Customer Success as a driver of revenue. From personalized engagement to scalable customer success models, we’ll uncover how the best in the industry are transforming every customer interaction into a revenue-generating opportunity.
