As AI becomes more common, bigger customers will no longer need full-time, dedicated platform experts. AI will replace smaller projects and make complex projects easier, so businesses will need fewer employees. Customers will look for independent, freelance Experts to fill in the gaps.
Get the benefits of AI support and a human touch - for less than the cost of full-time resources.
The Managed Expert Platform reduces the cost of high-touch, human customer experiences through:
Customers need help with a variety of business challenges, both big and small. However, identifying the right expert to help is difficult, time-consuming, and expensive.
Mayple’s AI algorithm matches customers with the perfect Expert for their needs, helping them reach their goals while saving time.
Customers seek outcomes, not just technology. However, as technology platforms become more numerous and complex, customers shift from viewing technology as an enabler to a hurdle.
Mayple’s Experts help customers discover how to use your features to advance their businesses, connecting your technology with customers’ goals.
The biggest challenge customers face is a lack of knowledge. They may not know industry best practices, product functionality, and other essential aspects to fully leverage a platform's potential.
Without this comprehensive understanding, they may struggle to derive maximum value from the product, potentially leading to dissatisfaction and churn.
Mayple matches your customers with Experts who can close the expertise gap between your platform and your customers.
Mayple's experts not only possess deep expertise in your platform but also in the broader ecosystem it operates within, including best practices for your customers' industries. They are matched based on the exact knowledge your customers need to thrive with your platform.
