Prevent churn by providing bespoke Expert support
for your users with the Managed Expert Platform
Provide Expert guidance - at
scale.
Connect your customers with Experts who can audit their accounts, highlight any new ways of thinking, suggest improvements that can be made and even implement those changes for them. Experts transform the ways in which customers use your platform.
Give your customers the
confidence to try new
features.
Long-tail clients quickly get stuck in the same flow of using your platform. Expert guidance gives them the confidence to implement new features whilst experiencing the full benefits of your product.
Spot churn before it happens–
and stop it.
Spot churn risks that aren’t clear in quantitative health scores. Identify usage gaps and new ways to address them through customer insights from Experts.
Transform customer success into a revenue engine.
Experts proactively set your customers up for success, improving product stickiness.
Gain a variety of insights
to improve your product.
Collect quantitative feedback for your product team that they otherwise wouldn't get from surveys, call recordings and client deliverables alone.
Pair your clients with professionals who can help achieve their goals.
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Expert vetting criteria
12%
Expert acceptance rate
900+
Top Experts
Experts are vetted extensively based on their previous results with your platform–and only the top professionals who have consistently overperformed benchmarks work with your customers.
