Rapidly launch Expert services with a platform built for scale.
Help your customers achieve their goals with Expert guidance. The Mayple platform handles all the logistics of Expert guidance for you, so your team can focus on reaching internal KPIs.
Quickly Add Expert Experiences to Your App
Mayple’s native integration makes launching the platform quick and easy. Use the Managed Expert Platform within your company URL, or fully whitelabel the product.
Match Customers With Experts Automatically
Connect your customers with the best Expert for them instantly with Mayple’s AI algorithm. The algorithm analyzes customers’ industry, business objectives, and lifecycle stage to find the best Expert.
Workflows & Automations
Improve efficiency with automations that handle customer bookings and collect feedback.
Collaboration and Scheduling
Create a collaborative space for customers and Experts, including call scheduling. Interactions are tracked for quality assurance.
Finance
Billing, payout, changes, invoicing, dispute resolution - all managed for you. Seamlessly accept payments and handle the logistics of billing with the Managed Expert Platform.
Customer Calls
Discover customer needs from their calls with Experts. Calls are recorded and analyzed to uncover customer insights, improve the program, and maintain the quality of Expert service.
Deliverables
Share Expert audits and reports with customers through their account, and encourage them to log into the app more frequently to access their Expert’s recommendations.
Implementation
Your customers are busy. Reduce their workload by seamlessly giving Experts access to their accounts (with their permission) to implement improvements. Remove access easily when the Expert’s work is done.
Identify new growth opportunities with a wealth of
benchmarking and performance data and
customer feedback. Mayple regularly
surveys customers, records calls, and shares performance
insights.
Customer Surveys
Get to know your mid-low tiered customers as well as you know your enterprise customers. MEP customer surveys provide qualitative and quantitative feedback to improve your product usage and customer experience.
Expert Surveys
Understand how your customers are using your platform from an Expert perspective. Discover the opportunities they are missing, and the biggest priorities for their accounts.
Call Recordings
Hear customers talk about the challenges they are experiencing in their own words.
Verification of capabilities
Work with the best Experts. Our system evaluates Experts’ knowledge and fit across hundreds of criteria–and selects the top Experts for your customers.
Assessments
Share Expert audits and reports with customers through their account, and encourage them to log into the app more frequently to access their Expert’s recommendations.
Monitoring
Mayple monitors Experts on an ongoing basis to ensure their high quality of engagement and service.
