Solutions
Retention
Prevent churn by providing bespoke Expert support for your users with the Managed Expert Platform
Onboarding
Provide bespoke, Expert-guided onboarding at scale with the Managed Expert Platform.
Managed Services
Deliver high-quality customer experiences and boost your LTV by adding turnkey services to your platform.
Deliver high-quality customer experiences and boost your LTV by
adding turnkey services to your platform.
Provide Expert guidance - at
scale.
Experts transform the ways in which customers use your platform. Connect your customers with platform experts who can help by implementing key changes or managing the platform for them.
Move customer support from cost center to profit center.
Give your team more time to focus on key strategic priorities–like upselling and cross-selling–and help customers access services they would otherwise get from third parties.
Gain a variety of insights to improve your product.
Collect quantitative feedback for your product team that they won’t otherwise get with regular surveys, call recordings, and client deliverables.
Define services based on your strategic goals and KPIs.
Reach your goals with Expert service offerings that are tailored to your needs - adoption, retention, and growth.
Pair your clients with professionals who can achieve their goals.
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Expert vetting criteria
12%
Expert acceptance rate
900+
Top Experts
Experts are vetted extensively based on their previous results with your platform–and only the top professionals who have consistently overperformed benchmarks work with your customers.
Collect qualitative feedback for your product team that they won’t otherwise get with regular surveys, call recordings, and client deliverables.