Outperform Your Company KPIs

Improve the metrics that matter most – revenue, cost, and profit.

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customer-success

Customer Success

Reduce reactive support tickets with proactive guidance.

Reduce churn

Increase customer stickiness by boosting the value your lower-tier customers perceive from your platform.

Increase expansion

Grow faster without sacrificing quality. With an easy, AI-assisted onboarding process, and a global Expert network, MEP can rapidly scale to serve thousands of customers.

Position success as a revenue channel

Gain time back to focus on key strategic priorities–like cross-selling and upselling. Experts provide proactive support for your customers, reducing support tickets and freeing your team to move major initiatives forward.

95% churn reduction with MEP

(Mailchimp)

customer-success

Partners

Create new business opportunities for your partners and your customers.

Bring in more projects

Offer new opportunities to partners. Connect your existing partners to customers who are looking for Expert services. 

Increase NPS

Efficiently match customers to the perfect partner for them with AI, improving partner and customer satisfaction and boosting conversion rates. 

Give your community a voice

Provide partners with more feedback on what customers want to help them improve their services–and get more work.

14% of customers who received free Health Checks buy additional services with their Expert

customer-success

Finance

Improve the metrics that matter most--revenue, cost, and profit.

Positive ROI

Generate a positive return on investment from customer experience. Mayple’s innovative pay-per-use model reduces the costs of underutilization and maximizes ROI.

Increase in customers’ average LTV

Generate additional revenue per customer. Prevent churn with bespoke Expert experiences, and upsell customers on Expert services.

New Revenue

Generate new revenue by offering Expert services. Whitelabel the Experts program, and quickly scale to provide services to your customers. 


Mailchimp achieved a 99.6% retention rate across 2,500 accounts.

customer-success

Product

Improve product usage across all customer segments.

Hear from non-enterprise customers

Give your product team qualitative and quantitative feedback they wouldn’t get otherwise. Gain a thorough understanding of your long-tail customers’ needs through surveys, call recordings, and client deliverables. 

Product feedback

Discover new opportunities to improve your product with extensive data on how customers use your platform.

Native integration

Seamlessly offer Expert guidance to your customers and collect feedback. Setting up Mayple’s native integration is easy and fast.

Improve your product usage

Give customers the confidence to try new features and experience the full benefits of your platform.

55% average improvement potential in accounts

(out of 0-100% account score)

Rania Succar Mailchimp

“Customers that have taken advantage of The Mailchimp
Health Check tell us that it’s pure gold, that they’re very
appreciative, and that they’re feeling more confident about
their marketing”

Rania Succar

Mailchimp CEO

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Discover How the Managed
Expert Platform Can Reach
Your Goals. 

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